Help Center

Find answers to common questions about Advantage Slots

Billing & Subscriptions

How do I upgrade my subscription?

Visit your account page and click "Upgrade Plan" to access Pro or Elite features. Changes take effect immediately.

Can I cancel anytime?

Yes, all subscriptions can be canceled anytime from your account settings. No long-term commitments or cancellation fees.

Do you offer refunds?

We offer a 7-day money-back guarantee on all paid plans. Contact support@slotstrat.com within 7 days of your first charge for a full refund.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover) through our secure Stripe payment processor.

Will my subscription auto-renew?

Yes, subscriptions auto-renew monthly or annually depending on your plan. You can cancel anytime before the renewal date to avoid future charges.

Account & Access

How many devices can I use?

You can access your account from unlimited devices, but only one active session at a time. Concurrent logins from multiple devices are not permitted.

What do I get with the free plan?

8 sample strategy guides, basic casino map, learning resources, and access to our community. Upgrade to Pro for all 84+ guides and advanced tools.

I forgot my password. How do I reset it?

Click "Forgot Password" on the sign-in page, enter your email, and we'll send you a reset link. Check your spam folder if you don't see it within 5 minutes.

Can I share my account with others?

No, accounts are for individual use only. Account sharing violates our Terms of Service and may result in account suspension.

Guides & Content

How often are guides updated?

Guides are reviewed and updated quarterly as new information becomes available. Major updates are announced in our newsletter.

Can I suggest a new game for a guide?

Yes! Use the "Suggest an Edit" button on any guide page or email us at support@slotstrat.com with your game request.

What if a guide has incorrect information?

Click "Suggest an Edit" on the guide page to submit corrections. We review all submissions and update guides within 24-48 hours if verified.

Are the sample guides the full guides?

Sample guides show partial content to give you a feel for our approach. Pro members get complete strategies, thresholds, warnings, and calculators.

Calculators

How accurate are the calculators?

Our calculators use industry-standard formulas and are validated against real-world data. However, actual results may vary due to game variations and casino-specific settings.

What assumptions do the calculators make?

Each calculator displays its assumptions (meter rates, RTP, hit probability, etc.). Click the "ⓘ" info icon on any calculator for detailed methodology.

Can I save calculator results?

Pro members can save calculator sessions and export results to CSV for record-keeping and analysis.

Casino Map

How do I add a casino to the map?

Pro members can submit casino locations through the map interface. We verify all submissions before adding them to the public map.

Is location data shared with casinos?

No. Your location data is private and never shared with casinos or third parties. See our Privacy Policy for details.

How does route optimization work?

Select 2-6 casinos and click "Optimize Route" to generate an efficient path. Routes can be exported to Google Maps or Apple Maps.

Legal & Safety

Is advantage play legal?

Advantage play is generally lawful when using only publicly visible game states without devices. However, casino policies vary and properties can refuse service. Laws differ by jurisdiction—consult local regulations. See our Legal Disclaimer for details.

Can I get banned from casinos?

While advantage play is legal, casinos are private property and can refuse service to anyone. We provide guidance on low-profile play in our guides.

Do I need to report winnings?

Yes. In the US, all gambling winnings are taxable income. Keep detailed records and consult a tax professional. We are not tax advisors.

What age do I need to be?

You must be 21+ (or legal gambling age in your jurisdiction) to use our services and engage in casino play.

Still Need Help?

Our support team typically responds within 24 hours

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